Our policies.

Upon booking, you are agreeing to honor your appointment and all policies below.

General

  • Please do not arrive more than 5 minutes early to your scheduled appointment.

  • All required paperwork must be completed 24 hours prior to scheduled appointment.

  • Refusal to fill out paperwork can result in no appointment.

  • If you arrive to your scheduled appointment late, your appointment may be shortened, as a courtesy to the next client. You will still be charged your full treatment price.

  • If you are more than 15 minutes late to your appointment, you will be marked as a no-show and will be subject to a fee. Please review cancellation/no show policy below.

  • Mastercard, Visa, American Express, Discover and cash are accepted. We do NOT accept checks.

  • All product and service prices are subject to change.

  • Tips are not included in service prices and are happily accepted upon completion of the service.

  • Tips are accepted via cash, credit/debit card, Zelle or CashApp.

  • Unopened and unused products purchased are exchangeable, NOT refundable.

  • I do NOT offer refunds on services. If you are having an adverse reaction to any service, please take a picture and contact me immediately!

  • Rude or offensive behavior and language is NOT tolerated at anytime.

  • I reserve the right to refuse service at anytime.

Booking

  • A valid credit or debit card is required to be on file for ALL appointments booked.

  • Your personal information is always kept private.

  • If for whatever reason there is no card on file, and you no-show, you will be banned from future bookings.

  • Your credit or debit card will only be charged in the event of a cancellation/no-show violation.

  • If you are unable to keep your appointment, you are able to cancel or reschedule your appointment yourself up to 24 hours before your booked time.

  • After 24 hours, you will be subject to our cancellation/no-show policy (see below).

Confirmations

As a courtesy to our clients, I do everything in my power to ensure you do not miss your appointment by sending a confirmation request + two (2) separate reminders.

  • You receive an emailed appointment confirmation immediately after booking which includes your appointment date, time, and location.

  • The booking system sends out confirmation requests 72 hours prior to the scheduled appointment date.

  • An email reminder is sent out 48 hours prior to the booking date.

  • A reminder is sent out 24 hours prior to scheduled appointment date via email and text.

  • Please keep email and phone number updated to guarantee retrieval of all reminders and notifications.

  • Even if confirmations/reminders are not received, the appointment will remain booked.

  • If you do not see confirmations or reminders in your emails inbox, check your spam/junk folder and be sure to move it to your inbox to ensure you receive future emails

  • It is your sole responsibility to remember your appointment time and to adhere to the cancellation/no show policy.

Cancellation/No-Show

PLEASE NOTE: IF YOU ARE EXPERIENCING ANY COVID-19 SYMPTOMS, PLEASE DO NOT COME TO YOUR APPOINTMENT! NO-SHOWS WILL STILL BE CHARGED.

  • 24-hour notice is required for all cancellations.

  • Late cancellations (less than 24 hours) + no-shows are subject to be charged a fee of $50.

  • You will be required to pre-pay for any future services in FULL after multiple offences.

Guests

  • Services are provided on a one-on-one basis. Couples must schedule services back-to-back.

  • One guest is allowed in the treatment room at a time.

  • Any additional guests will need to wait in their vehicle.

  • For safety reasons, children are NOT recommended to attend your appointment with you.

  • If a minor is receiving a treatment, the parent/guardian must be present during the duration of the visit.

PLEASE REVIEW ALL COVID-19 POLICIES + SAFETY PROCEDURES